Voltsteering Terms of Service

§ 1. General provisions

1. These Terms of Service govern the use of the voltsteering.com website and the Voltsteering SaaS application (together: the Service).
2. The Service is operated by Voltimer Sp. z o.o., with its registered office at ul. Henryka Sienkiewicza 36 lok. 5, 26-610 Radom, Poland, registered in the National Court Register under number KRS 0001155063 (District Court Lublin-Wschód in Lublin with its seat in Świdnik, VI Commercial Division of the National Court Register), Tax ID (NIP): 7963035094, REGON: 540881258, share capital PLN 30,000.00 (fully paid), hereinafter the Operator. Voltsteering is a SaaS product operated directly by Voltimer Sp. z o.o.
3. Acceptance of these Terms is a condition for using the Service. Registering or joining the waitlist constitutes acceptance of these provisions.

§ 2. Definitions

• User — a natural person, legal entity or organisational unit using the Service.
• Account — the set of resources and permissions assigned to a User in the Service.
• Waitlist — a list of people waiting for the public launch of the Platform.
• Platform — the SaaS software provided by the Operator under a subscription model.
• Plan — a subscription tier (Starter, Pro, Enterprise) differing in feature scope and price.
• AI Assistants — automated assistants based on the Claude API (Anthropic) supporting User workflows.

§ 3. Scope of services

1. The Service enables energy project management, documentation management, team collaboration, and use of AI assistants.
2. The detailed scope of features within a given Plan is described in the pricing available in the Service.
3. During the beta period (planned Q4 2026) the Service is provided free of charge to selected Users, subject to changes in scope and pricing upon commercial launch.

§ 4. Registration and account

1. Account registration requires an email address, password, and optionally first and last name. Authentication is provided by Clerk (USA).
2. Users undertake to provide accurate data and keep it up to date.
3. Sharing login credentials with third parties and using another person's Account are prohibited.
4. The Operator reserves the right to verify User identity, particularly for Enterprise Plan customers.

§ 5. User obligations

1. Users agree to use the Service in accordance with law, these Terms, and good practices.
2. Uploading unlawful content, including third-party personal data without a proper legal basis, is prohibited.
3. Users are responsible for the security of their login credentials and for actions taken on their Account.
4. Actions compromising Service integrity (DoS attacks, unauthorized access attempts, reverse engineering) are prohibited.

§ 6. Payments and plans

1. After the beta period ends, using the Service requires payment of a subscription according to the selected Plan.
2. Payments are processed by Krajowy Integrator Płatności S.A. (Tpay), based in Poznań, Poland (KRS 0000412357). Accepted methods: payment cards (Visa, Mastercard, Amex), BLIK, fast bank transfers (Pay-by-link with all Polish banks), Apple Pay, Google Pay.
3. Prices published in the Service are net prices. VAT is added according to applicable regulations.
4. Subscription is recurring and renews automatically for the next billing period (1 month) using the saved payment method (recurring card charge or Tpay recurring transfer), unless cancelled by the User at least 24 hours before the end of the current period.
5. Cancellation is available from the Account → Plan panel at any time. After cancellation, access remains active until the end of the paid period, after which the account switches to archive mode (Free Plan, read-only).
6. The Operator reserves the right to change prices with at least 30 days' notice to Users.

§ 7. SLA and availability

1. The Operator makes every effort to keep the Service available 24/7, subject to scheduled maintenance.
2. On the Enterprise Plan, the Operator guarantees availability of 99.9% per month, measured via external monitoring.
3. The Operator is not liable for downtime caused by events beyond its control, force majeure, or scheduled maintenance.

§ 8. Intellectual property

1. The Service software and all its elements (code, graphics, logo, content) are owned by the Operator and protected by copyright law.
2. The User receives a non-exclusive, non-transferable licence to use the Service on the terms indicated in the Plan.
3. Data and documents uploaded by the User remain their property. The Operator processes them solely to provide the services.

§ 9. Liability

1. The Operator is liable for damage resulting from intentional fault or gross negligence.
2. The Operator's liability is limited to the amount of fees paid by the User in the preceding 12 months, excluding damages for which mandatory provisions of law impose unlimited liability.
3. The Operator is not responsible for business decisions taken by the User based on content generated by AI Assistants. Final verification is carried out by the User.

§ 10. Complaints

1. Complaints should be sent to info@voltimer.com.pl.
2. The Operator resolves complaints within 14 days of receipt.
3. If a complaint is rejected, the User may use alternative dispute resolution (mediation, arbitration) or court proceedings.

§ 11. Right to withdraw from the contract (Consumers and consumer-status entrepreneurs)

1. Right of withdrawal. A Consumer (a natural person concluding a contract not connected with their business or professional activity), as well as a sole entrepreneur registered in CEIDG concluding a non-professional contract (under Art. 38a of the Polish Consumer Rights Act), has the right to withdraw from this distance contract within 14 days of its conclusion, without giving a reason and without incurring costs.
2. How to withdraw. To exercise the right of withdrawal, the Consumer must inform the Operator of the decision by an unequivocal statement — by email at info@voltimer.com.pl or in writing to the Operator's registered office (Voltimer Sp. z o.o., ul. Henryka Sienkiewicza 36 lok. 5, 26-610 Radom, Poland). The Consumer may use the model withdrawal form attached to the Consumer Rights Act, but it is not obligatory.
3. Deadline. The deadline is met by sending the statement before the period expires.
4. Effects of withdrawal. If the Consumer withdraws from the contract, the Operator will reimburse all payments received no later than 14 days from the day on which the Operator was informed of the decision to withdraw, using the same means of payment as used by the Consumer for the initial transaction, unless the Consumer expressly agrees otherwise.
5. Exceptions / loss of right of withdrawal. Pursuant to Art. 38(13) of the Consumer Rights Act, the right of withdrawal does not apply to contracts for the supply of digital content not delivered on a tangible medium if performance has begun with the Consumer's prior express consent before the expiry of the withdrawal period and after being informed by the Operator of the loss of the right of withdrawal. By starting the trial period during account registration, the Consumer expressly consents to immediate performance and acknowledges that the right of withdrawal is lost in respect of services already provided.
6. Subscription cancellation. Independent of the right of withdrawal, the User (including business users) may cancel the subscription at any time in the account panel — they retain access until the end of the paid billing period, and no further period will be charged.

§ 12. Termination

1. Users may close their Account at any time via the "Delete account" function in the panel or by email.
2. The Operator may suspend or close an Account in the event of a material breach of these Terms, after prior notice to cease the breach.
3. Upon termination, User data is deleted within 30 days, subject to legal obligations (e.g., accounting).

§ 13. Final provisions

1. The Operator reserves the right to amend these Terms. Users will be informed of changes with 30 days' notice.
2. Matters not covered by these Terms are governed by Polish law.
3. Jurisdiction for disputes lies with the court competent for the Operator's registered office, subject to mandatory consumer protection law.
4. Contact: info@voltimer.com.pl.